Last updated: October 16, 2026
For orders, shipping, returns, replacements, refunds or website questions, contact the customer support team for thejomashop.store.
Store information
Store name: Joma Shop
Website: thejomashop.store
Products: Perfumes
Customer support — Monday–Friday, 10:00 AM–10:00 PM
Email: support@thejomashop.store
Customer support is available Monday–Friday, 10:00 AM–10:00 PM. Please include your order number, checkout email address and a brief description of your question. We respond as quickly as possible.
Returns and replacements
Email us before sending a return or replacement parcel so we can provide approval, the appropriate return address and safe packing instructions. To use our standard replacement process for a delivery issue, contact us within 24 hours after delivery and include relevant photographs where available. Mandatory legal rights remain unaffected.
Privacy and legal correspondence
Send privacy requests to support@thejomashop.store with the subject “Privacy Request.” For legal correspondence, use the same email. Do not email passwords, full payment-card numbers or unnecessary identity documents.