Frequently Asked Questions

Where do you ship?

We ship within the United States. For another country, email support@thejomashop.store before ordering so we can confirm availability, restrictions, charges and timing.

How long does delivery take?

Standard delivery is estimated at 3–5 business days. Express delivery is estimated at 1–2 business days when offered for your order and destination. Business days are Monday through Friday, excluding public holidays. The delivery commitment and any separate processing or dispatch period disclosed before purchase govern your order. See our Shipping Policy for full details.

How can I track my order?

When tracking becomes available, it is sent to the email address used at checkout. You can also contact customer support for help. A “label created” status only confirms preparation of a label; a carrier acceptance scan or other handover confirmation indicates dispatch.

Can I change or cancel an order?

Please contact us as soon as possible. We can accept a voluntary cancellation only while dispatch can still be stopped. An accepted customer-requested cancellation carries a USD $20 fee per cancelled item where permitted by law and disclosed before purchase. No fee applies when we cancel, cannot supply an item, or must provide a refund because of a shipment delay, our error or another legal requirement. Once an order has shipped, the return rules apply, subject to your legal rights.

What is your return policy?

Email us within 15 calendar days after delivery for an eligible change-of-mind return. Perfume must be unopened, unused and in its original packaging, with the factory seal, wrapping, labels and included accessories intact. Sale and discounted items are final sale for voluntary returns. Customers pay return postage and label costs for eligible change-of-mind returns. These conditions do not remove mandatory rights for damaged, defective, incorrect or misdescribed goods. Contact support before sending anything back and read our Return and Refund Policy for full conditions.

What if my perfume arrives damaged or incorrect?

For our standard replacement process, email us within 24 hours after delivery with your order number, a description and clear photographs where available. Our standard remedy for an approved claim is a replacement, with applicable label costs paid by the customer where permitted by law. Keep the packaging, stop using damaged or leaking items, and wait for safe return instructions. Mandatory legal remedies and later defect claims remain unaffected.

When will an approved refund arrive?

Approved refunds are issued to the original payment method within 3–5 business days after the returned item has been received and inspected. Your bank or payment provider may need additional time to post the credit. Earlier legally required refund deadlines apply.